Privacy Policy
Last updated: 24.09.2025
Introduction
The privacy of your personal information is of utmost importance. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with Swiss data protection laws, including the Federal Act on Data Protection (FADP), and, where applicable, the General Data Protection Regulation (GDPR).
Data Collection
Types of Data Collected
Personal Identification Information: Name, date of birth, address, phone number, email address
Medical Information: Medical history, treatment records, psychiatric evaluations, therapy session notes and observations
Payment Information: Insurance details, billing information
Technical Data: IP address, browser type and version, time zone settings, operating system, platform
How Data is Collected
Directly from patients or their guardians via registration forms, therapy sessions, phone calls, emails, or other communications
Automatically through the use of our website and online services
Use of Data
We use collected data for the following purposes:
Service Provision: Diagnose and treat mental health conditions; manage appointments and communicate with patients and guardians; coordinate with other healthcare providers when necessary
Billing and Administration: Process payments, manage billing, interact with insurance companies for reimbursements
Legal Compliance: Comply with legal obligations and protect our legal rights; respond to legitimate requests from public authorities
Service Improvement: Enhance our website and online services; conduct research and analysis to improve patient care
Data Sharing
We may share personal data with third parties under the following circumstances:
Healthcare Providers: With other professionals involved in your care
Service Providers: With third-party service providers performing functions on our behalf (e.g., billing, IT services)
Legal Requirements: When required by law or to respond to legal processes
With Consent: In any other situation where we have your explicit consent
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Measures include:
Secure storage solutions
Encryption of sensitive data
Access controls for data storage areas
Regular security audits and updates
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements.
Your Rights
Under Swiss data protection law and GDPR (if applicable), you have the following rights regarding your personal data:
Right of Access: Request a copy of your personal data we hold
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data under certain conditions
Right to Restrict Processing: Request limitation of processing in certain circumstances
Right to Data Portability: Request transfer of your data to another entity
Right to Object: Object to data processing in certain cases
To exercise these rights, please contact us using the information below.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where applicable, communicated via email.
Contact Us
If you have questions or concerns regarding this Privacy Policy or our data practices, please contact:
Dr. Fabienne Waelli
- Email: fabienne.waelli@amge.ch
- Phone: +41 78 218 72 80
- Address: Boulevard des Philosophes 7, Geneva, Switzerland